d. Glasses ready and after pickup
Tell the patient the moment glasses arrive, then care tips, a review request and (for contacts) a reorder reminder.
Patient
3 →
Picks upStaff click Picked up.
You and your staff
1 →
Mark the order readyOne click on Orders or Today.
Store system (this PC)
2 →
Tell the patientA text (and email) right away. Stops if the order changes.
4
Follow-upsCare tips next day; Google review request 2 days later (at most once a year); contacts reorder before the supply runs out.
CASL
Good to know
- Picking up counts as a purchase: the patient's 2-year implied consent and benefits timing start again.