a. Appointment reminders
From a booking in Google Calendar to a confirmed patient: confirmation, an email 2 days before, a text the day before, C / R replies.
Patient
5 →
Gets the reminderEmail with Confirm / Reschedule buttons, or a text: reply C or R.
You and your staff
1 →
Book in Google CalendarAs today. Put the patient's mobile or email in the event.
7
Rebook if askedMove it in Google Calendar; the old reminders cancel and new ones are scheduled.
Store system (this PC)
2 →
Calendar sync (every 5 min)Matches the event to the patient by phone or email. No match: shown on Reminders to link once.
3 →
Schedule messagesConfirmation now, email 48h before, text 24h before. Skips any that would land back to back.
4 →
Checks before each sendStill booked? Same time? Opted out? Quiet hours (9pm to 9am) for texts.
Kill switch · dry run
6 →
Records the replyC → confirmed. R → flagged for staff. STOP → no more texts.
Good to know
- Appointment messages are service messages (no marketing consent needed), but STOP always stops texts.
- Moving or cancelling in Google Calendar is all it takes; the system follows the calendar.